Pricing
Choose the plan for your churn review system
Both plans are built around the same core workflow: detect churn issues automatically, review them in one place, and turn them into explicit team decisions. The difference is how cancellations are captured and how much integration and analytics depth your team needs.
Core
Fastest launch pathAutomatic issue detection and decision workflows, with the hosted cancellation flow for a fast launch.
Includes a 14-day free trial
Detect issues
Review and decide
Launch quickly
Advanced
The same issue detection and decision system, with custom cancellation APIs, deeper analytics, and outbound workflows.
Includes a 14-day free trial
Same core system, plus
Advanced keeps the same issue detection and decision workflow, but gives your team more control over capture, automation, and analysis.
Own the capture layer
Go deeper on analysis
Best fit when your product needs its own cancellation UX, deeper analytics, and outbound workflows.
Both plans use the same issue review system
Both plans start with a 14-day free trial. Choose Core when you want to launch issue detection and decision workflows quickly with the hosted cancellation flow. Choose Advanced when your product needs custom APIs, outbound workflows, and deeper analytics on top of that same core system.
Compare plans
Feature comparison
Both plans center on issue detection and the act-dismiss-resolve workflow. Advanced adds custom APIs, richer analytics, outbound webhooks, and higher included limits.
| Feature | Core | Advanced |
|---|---|---|
| Detect churn issues | ||
| Automatic churn issue detection | ||
| Signals when churn drivers increase | ||
| Churn reasons breakdown | ||
| Recovery rate metrics | ||
| Cancellation event history | ||
| Review and decide | ||
| Issue review workflow (act, dismiss, resolve) | ||
| Decision history for issue changes | ||
| Scheduled weekly churn report email | ||
| Capture cancellations | ||
| Hosted cancellation flow | ||
| Structured cancellation reasons | ||
| Retention offer message | ||
| Offer acceptance and recovery tracking | ||
| Integration surfaces | ||
| Hosted cancel-link API | ||
| Result token verification endpoint | ||
| Sandbox test mode for hosted flow and APIs | ||
| Hosted session diagnostics API | ||
| Create cancellation events via API | ||
| Update business outcomes via API | ||
| Outbound webhooks | ||
| Advanced analysis | ||
| Build cancellation flows inside your own product | ||
| Offer performance analysis | ||
| Advanced churn segmentation | ||
| Included volume | ||
| Monthly included events | 1,500 events | 4,000 shared events |
| Overage after included volume | €0.15 / additional event | €0.15 / additional event |
FAQ
Common questions
What is the difference between Core and Advanced?
Both plans include the core RetentBase workflow: automatic issue detection, the act-dismiss-resolve review system, decision history, and scheduled report emails. Core is the faster way to launch with the hosted cancellation flow. Advanced adds custom cancellation APIs, hosted session diagnostics, advanced analytics, outbound webhooks, and 4,000 included monthly cancellation events across hosted flow or API ingestion.
Can I start with Core and upgrade later?
Yes. Choose Core when you want to launch quickly with the hosted cancellation flow. Choose Advanced when you need custom APIs, outbound webhooks, or deeper analytics.
Do both plans include a free trial?
Yes. Core and Advanced both start with a 14-day free trial. Stripe checkout starts the billing relationship, and the workspace begins on trial immediately after checkout succeeds.
Is the hosted cancellation flow included in both plans?
Yes. Both plans include the hosted flow and the hosted cancel-link API. Both plans also support sandbox test traffic for hosted flow or API requests. Advanced adds the option to run your own UI, send cancellation events directly, and inspect hosted sessions.
Do both plans include report emails and issue review workflows?
Yes. Both plans include automatic issue detection, the act-dismiss-resolve workflow, decision history, and scheduled weekly churn report emails.
Does RetentBase apply discounts or pauses for me?
No. RetentBase can show a retention offer message and track whether the customer stayed, but your billing system still applies any discount, pause, or other commercial change.
When do I need the Advanced plan?
Choose Advanced when your product owns the cancellation UI or when you need custom ingestion APIs, hosted session diagnostics, offer performance analysis, advanced churn segmentation, outbound webhooks, or 4,000 included monthly cancellation events across hosted and API traffic.
How are overages billed?
Both plans charge €0.15 per additional event after the included monthly volume is exhausted. A credit is consumed only when a new cancellation event is created. Outcome updates or later patches do not consume additional credits.
Start turning churn issues into decisions
Start with a 14-day free trial on either plan. Launch quickly with Core, or choose Advanced when your team needs custom APIs, deeper analytics, and outbound workflows around the same review system.