Legal Notice

Provider information under German law

This provider identification is maintained for business digital services under Section 5 of the German Digital Services Act (Digitale-Dienste-Gesetz, DDG) and, where applicable, Section 18 of the German Interstate Media Treaty (Medienstaatsvertrag, MStV).

RetentBase is a business-facing software service operated from Germany. The service is not a regulated legal, tax, accounting, financial, medical, payment, or consumer advice service.

Provider identification

Hexonis (Daniel Piringer)

Sole proprietorship

Spalatinstr. 40A, 81739 Munich, Germany

Contact

Email for business, legal, and privacy inquiries: contact@hexonis.com

VAT identification number

VAT identification number pursuant to Section 27a German VAT Act: DE460760941

Responsible for content

Responsible for content under applicable German media law: Daniel Piringer, Spalatinstr. 40A, 81739 Munich, Germany

Service audience and professional role

RetentBase is directed exclusively at businesses and persons acting in the exercise of their trade, business, or profession. The service is not offered for private consumer use.

RetentBase provides software for cancellation capture, churn analysis, retention workflows, and related operational reporting. Unless expressly agreed otherwise, Hexonis (Daniel Piringer) does not act as merchant of record, payment processor, legal advisor, tax advisor, or accounting advisor for customers.

Hexonis (Daniel Piringer) is not the customer's agent, fiduciary, or representative for customer-facing notices, refunds, pauses, terminations, statutory communications, or other legally relevant downstream actions. The service must not be relied on as a substitute for professional advice or for independent review of statutory deadlines and customer-specific obligations.

Dispute resolution

RetentBase is intended only for B2B use. Hexonis (Daniel Piringer) does not participate in consumer arbitration proceedings and is not obliged to do so.